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Support Information

Our Satisfaction Guarantee: "We guarantee 100% satisfaction"

All the Spring Air products on our site carry a 100% satisfaction guarantee.

If you are not completely satisfied with the product you have purchased from our site, you can return it within 15 days of purchase and we will provide you an exchange, credit, or refund the cost of the item." Freight and handling charges cannot be reimbursed. When returning items offered with "free shipping", the actual shipping costs will be deducted from your refund. In addition most manufacturers charge a minimum of a 15% restocking fee, which will be passed on to you and deducted from your return should you wish to return your item(s).

Spring Air, King Koil:

At Springair-Mattresses-Direct.com, we want you to be extremely happy with your bedding purchase. Therefore, you may be rest assured that you can return any product within 15 days of receipt under the following conditions:

1. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified, or are stained or soiled.
2. Prior return authorization is required by calling 1-877-471-7902 or emailing customerservice@yourcomfortmattress.com. Failure to obtain return authorization will result in your return being refused and shipped back to you at your cost.
3. The initial freight charges plus a minimum of a 15% restocking fee will be deducted from the account credit given. Return freight and shipping insurance is the responsibility of the customer. If at any time Your Comfort Mattress or the manufacturer is billed for return freight, that amount will be deducted from your final refund or charged back to you if refund has already been issued.
4. Some of our products are offered with free shipping, so please be aware that if you return one of those products the actual shipping costs will be deducted from your return refund.
5. For undeliverable or refused shipments, the customer will be responsible for the initial freight (including actual shipping costs in a "free shipping offer"), and any and all return charges for freight, plus a minimum of a 15% restocking fee. The customer is responsible for the cost of insuring the return freight.

Please see our returns policy for more specific information on returns.

Ordering Information

• What Are My Payment Options?
• How do I cancel my order?
• Do you Charge Sales Tax?

Shipping Information

• When Will My Order Ship?
• "Free Shipping?"

Returns and Damages

• How Do I Return My Order?
• What If My Order is Damaged Upon Delivery?
• What are the Manufacturers Warranties?

We know you may have several questions and we want you to feel secure purchasing through Your Comfort Mattress, therefore we offer a couple of different ways to place an order:

Call us toll-free at: 1-877-757-2870
Our trained sleep consultants are always ready to assist you in your decision making process at no additional charge to you. They are here to assist you.

Hours:
8:00 am - 11:00 pm Monday - Friday EST
9:00 am - 6:00 pm Saturday EST
12:00 pm - 9:00 pm Sunday EST

Order Online!
Placing an order online is safe, secure, easy and fast. You can make changes and review your purchases every step of the way. Once you have added all your items to the Shopping Cart, click the Check Out button on the shopping cart page and this will start the ordering process through our secure website.

PLEASE NOTE: By clicking the "Add to Cart" button you are agreeing to the Terms and Conditions of Your Comfort Mattress Store's Refund, Return, Damage, Exchange, shipping and Cancellation policies.

Mail/Fax In Your Order!

Print your shopping cart and send it in with your payment to:

Your Comfort Mattress
Attn: Ordering
306 E. Main Street, Suite 230
Niles, MI 49120
Fax: 269- 687-8894

Be sure to include a daytime phone number as well as an email address so that we, along with the shipping company, can contact you with any questions we may have, and to arrange a delivery appointment.

Payment Methods Accepted:

We are securely setup to accept Visa, Mastercard, American Express and Discover. Money orders or Cashiers Checks can be mailed to:

Your Comfort Mattress
306 E Main Street, Suite 230
Niles, MI 49120


Personal Checks will be accepted, however, products will not be shipped until the check clears your bank.

When will my credit card be charged?
We have a pre-pay policy to protect ourselves from fraudulent orders. Your credit card will be charged 24 to 72 hours after you submit your order.

Canceling An Order:

If for any reason you find that you need to cancel an order, change an item on an existing order before it ships from the manufacturer there will be a 15% processing fee deducted from your refund or an additional charge made to cover the fee. Please contact one of our Customer Service Representatives at 1-877-757-2870. Generally we cannot cancel an order once it has shipped from the warehouse. If you cancel your order after it has shipped from the manufacturer it is considered a return. Please read through How Do I Return My Order.

PLEASE NOTE: By clicking the "Add to Cart" button you are agreeing to the Terms and Conditions of Your Comfort Mattress Store's Refund, Return, Damage, Exchange, shipping and Cancellation policies.

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Sales tax:

Another advantage of buying through Your Comfort Mattress is that we do not have to charge sales tax, with one exception: orders being shipped to the state of Michigan will be subject to 6% sales tax. As a consumer, it is your responsibility to meet the sales tax requirements for your state.

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How Will My Order Ship?

White Glove Platinum In Home Delivery:
All Spring Air mattresses & mattress sets purchased at Your Comfort Mattress include free Platinum White Glove Home Delivery service.

Your purchase will be sent to you by a service that is superior to all other doorstep, threshold and standard home delivery services. Our partner insures greater responsibility in making sure your selection arrives safely into your home to insure a carefree delivery.

Platinum White Glove Home Delivery Service highlights:

• Pre-call to arrange 4 hour delivery window for your convenience
• Two person delivery crew
• No additional charges for unlimited stair carry
• Shorter wait for you from date of purchase to in home set-up (*Spring Air hand crafts your mattress to order and ships direct to the in home delivery agent. This reduces your waiting time, and with less handling reduces the potential for damaged products)

Platinum White Glove Home Delivery Service what to expect on day of delivery:
Upon arrival, your delivery crew will ask you to direct them to the room your mattress set will be placed. We ask that prior to delivery you have the bed or bed frame available for unobstructed installation of your new mattress set. We also ask that the pathway from your door to the room be free to avoid delays.

Your delivery crew will: un-package your product, provide final inspection, and install as requested. Light assembly of up to 30 minutes for bed frame set-up is also included.

We ask that you carefully inspect your new mattress (set) for order accuracy, and to insure that there is no damage or defects prior to releasing the delivery crew. Once satisfied, you will be asked to sign the proof of delivery receipt which releases your delivery crew.

If any damage or defects are discovered, we ask you to refuse your delivery and contact us immediately at 1-877-757-2870 to address your concern. Your Comfort Mattress or Spring Air will not be liable for product damages reported after you have released your delivery crew. After installation is accomplished to your satisfaction, all packaging materials will be taken away.

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How Long Will It Take To Receive My Order?

Spring Air hand crafts your mattress to order and ships direct to the in home delivery agent. This reduces your waiting time, and with less handling reduces the potential for damaged products. Most orders will leave the manufacturers in 7-10 business days. Transit time for In Home White Glove Platinum Delivery is approximately 10 days depending on your location and what delivery date you set with the delivery company.

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Free Shipping

Don't Pay An Extra Penny For Shipping!
That's right; all our products come with free shipping. Free Shipping is offered only in the 48 contiguous US states. We promise you won't be surprised with any hidden charges. The price you see is the price you will pay, unless you live in Michigan where sales tax applies. Please be aware that if you return an item marked as Free Shipping, the actual shipping costs will be deducted from your return refund.

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Returning An Order:

At Your Comfort Mattress, we want you to be extremely happy with your bedding purchase. Therefore, you may be rest assured that you can return any product within 15 days of receipt under the following conditions:

1. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified, or are stained or soiled.
2. Prior return authorization is required by calling 1-877-757-2870 or emailing customerservice@yourcomfortmattress.com. Failure to obtain return authorization will result in your return being refused and shipped back to you at your cost.
3. The initial freight charges plus a minimum of a 15% restocking fee will be deducted from the account credit given. Return freight and shipping insurance is the responsibility of the customer. If at any time Your Comfort Mattress or the manufacturer is billed for return freight, that amount will be deducted from your final refund or charged back to you if refund has already been issued.
4. Some of our products are offered with free shipping, so please be aware that if you return one of those products the actual shipping costs will be deducted from your return refund.
5. For undeliverable or refused shipments, the customer will be responsible for the initial freight (including actual shipping costs in a "free shipping offer"), and any and all return charges for freight, plus a minimum of a 15% restocking fee. The customer is responsible for the cost of insuring the return freight.

PLEASE NOTE: By clicking the "Add to Cart" button you are agreeing to the Terms and Conditions of Your Comfort Mattress Store's Refund, Return, Damage, Exchange, shipping and Cancellation policies.

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Damage Upon Delivery:

If the item is damaged upon delivery, you should refuse the delivery and clearly write your detailed reasons for refusal on the delivery paperwork called the "Bill of Lading" that the delivery men will ask you to sign before they leave your home. Please make sure you carefully inspect your new bed BEFORE signing the Bill Of Lading for the delivery team. Do not sign that you accept the delivery.

If you should notice something within 24 hours of the delivery team leaving your home please call us directly at 1-877-757-2870 we will make every effort to work with the delivery company to get this taken care of quickly and efficiently.

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