Spring Air's Manufacturer Limited Warranty
Spring Air assures your satisfaction with a Manufacturer's Limited Warranty covering the mattress and foundation. Please read the following carefully. If you desire further explanation regarding this warranty, please write us at the manufacturing facility nearest your home.
What is covered under Warranty?
- Mattress…
- • Body impressions greater than 1¼"
- • Coils or wires that are loose, broken, or protruding through the mattress fabric
- Foundation…
- • Splitting of the wood frame, wood or defective, loose, or bent beams.
- Support…
- •Your mattress and foundation must be continuously supported by a matching Spring Air Foundation with an appropriate frame. The frame should include a rigid center support with at least 5 legs or a rigid center support with at least 5 hardwood cross slats for queen and king sets. A rigid center support is equal to a support that extends from the frame to the ground
What is not covered under warranty?
- Spring Air is not liable for incidental or consequential damages that result through the use of this product.
- Normal body impressions up to 1¼" (Body impressions are caused by upholstery material compressions and are normal characteristics of premium bedding. Body impressions up to 1¼" are not considered to be a structural defect.)
- Clearance bedding, "as is" bedding, or floor models.
- Damage or bending to perimeter border rods caused by bending or incorrectly moving the sleep set
- Bed handles and cover fabrics
- Damage to mattress fabrics due to soiling, stains, or burns
- Soiling, stains or burns void the mattress warranty
- Comfort level/preference
- Bed height
- Damage to the mattress due to an incorrect or old foundation
- Structural damage caused by an incorrect bed frame
- Corner guards
- Sheet fit
- This limited warranty does not cover a normal increase in softness of the pressure-relieving foams or a decrease in the slow recovery feature which does not affect the pressure relieving qualities of the mattress
You will find a product warranty attached to the side of your mattress. Keep this in a safe place along with your receipt.
THIS WARRANTY SHALL BE EXCLUSIVE AND SHALL BE IN LIEU OF ANY OTHER EXPRESS WARRANTY, WRITTEN OR ORAL, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS EXPRESSLY LIMITED TO THE APPLICABLE PERIOD OF DURATION OF THIS LIMITED WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. THE CUSTOMER'S EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY OR OF ANY IMPLIED WARRANTY OR OF ANY OTHER OBLIGATION ARISING BY OPERATION OF LAW OR OTHERWISE SHALL BE LIMITED AS SPECIFIED HEREIN TO REPAIR OR REPLACEMENT, AT OUR SOLE OPTION. IN ANY EVENT, RESPONSIBILITY FOR SPECIAL, INCIDENTAL AND CONSEQUENTIAL DAMAGES IS EXPRESSLY EXCLUDED.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. WARRANTY APPLIES TO ORIGINAL PURCHASER OF MATTRESS SET ONLY.
Guidelines
This warranty does not cover claims resulting from:
- misuse or neglect
- damage caused by the use of an incorrect bed frame (and, in the case of King- and Queen-size mattresses and/or foundations, damage caused by failure to use a bed frame or bed rails with rigid cross supports and at least one center leg that extends to the floor);
- damage to mattresses due to an incorrect or old foundation;
- damage to mattress fabrics due to soiling, stains or burns this voids the mattress warranty
- normal body impressions (1-1/2 inch or less); (vi) improper sheet fit;
- unauthorized service during the warranty period on conditions otherwise covered by warranty; or
- damages resulting from the failure to observe the instructions set forth in the enclosed Mattress Set Care Guide, under the heading "Do's & Don'ts."
During the warranty period, your Spring Air mattress and/or foundation will be repaired or replaced at Spring Air's discretion.
Replacement of one piece in your mattress set does not automatically mean that the other piece will be replaced.
How to Obtain Service for your Spring Air Product
If a defect appears during the warranty period, we will (at our sole discretion) repair or replace the defective Product with charges for service or parts calculated as provided in the Limited Warranty Schedule, provided the Product is delivered, at the customer's expense, to the nearest Spring Air Factory with proof of purchase, a description of the defect, and the Law Label intact. If identical materials or an identical mattress is not available, we reserve the right to substitute materials of equal or higher quality as necessary. We reserve the right to refuse warranty service for mattresses and/or foundations found to be in an unsanitary condition. The Products are warranted for the original owner from the date of purchase. Should the Products need to be repaired or replaced at some point during the warranty coverage, coverage is not renewed or extended, rather, the expiration date for warranty coverage is measured from the original date of purchase.
- If defect appears, it should be reported immediately to the Spring Air dealer from whom the product was purchased, or if not available, to the nearest Spring Air factory.
- Do not return the product until you have received approval and transportation arrangements from the Spring Air dealer or factory.
- All transportation costs must be prepaid by the purchaser.
Manufacturer's Limited Warranty
Spring Air warrants your new Spring Air mattress and foundation (the "Products"), except for bed handles, cover fabrics and corner guards, to be free from defects in material and workmanship ("defects") existing at the time of manufacture and appearing within the applicable warranty period set forth in the Limited Warranty Schedule below. The term of warranty coverage you will receive and the fee, if any, you may be charged for warranty service depends upon the specific Spring Air Product purchased. PLEASE REFER TO THE NON-REMOVABLE TAG LOCATED AT THE HEAD OF YOUR MATTRESS ("LAW LABEL") FOR THE WARRANTY CODE TO BE USED WITH THE LIMITED WARRANTY SCHEDULE BELOW. The Law Label is your Product identification record and should not be discarded.
Spring Air's Non Pro-Rated Warranty Policy
A non pro-rated mattress warranty means that any refund due to you will not be reduced by the amount of time you have used the mattress.
Spring Air's Pro-Rated Warranty Policy
Pro-Rated Mattress charge between 5% to 20% of the dealer's regular retail price at the time of claim multiplied by the number of years of use for repair or replacement of defective parts during the limited warranty period and beyond the no charge period.
Our site's Non Pro-Rated Warranty Policy
Mattresses from Springair-Mattresses-Direct.com have a 10 year limited warranty from the date of purchase and any refund due to you will not be reduced by the amount of time you have used the mattress.
Limited Warranty Schedule
| Warranty code on Law Label Tag |
Limited Warranty Period (from Date of Purchase) |
Period of Time from Purchase for Repair or Replacement |
Calculation of Charges for Repair or Replacement During Warranty Period Beyond No Charge Period |
| N |
10 years |
10 years |
N/A |
